Shipping & Returns

SHIPPING POLICY

Australia Wide Shipping. Price calculated at checkout

Please note that items are normally processed and shipped within 2-3 business days of ordering.

For urgent orders please contact essentialmamasami@outlook.com

Default order shipping includes "Authority To Leave" instructions, whereby the postage carrier utilised for delivery are not required to collect signature on delivery and may leave your parcel unattended on your property. "Authority To Leave" instructions release Essential Mama Sami from all responsibility in regards to ensuring delivery to your person, including but not limited to situations of carrier delivery to the wrong address, goods stolen after delivery or damage that otherwise occurs due to delivery to your property with authority to leave.

In the event that order processing is delayed due to circumstances beyond our control, we will contact you via email to discuss options around order dispatch times.

Return & Exchange Policy

Our policy lasts 30 days from date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at essentialmamasami@outlook.com for a return address.
Shipping
To return your product, please contact us at essentialmamasami@outlook.com for a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.